If for any reason you are unhappy with your item, you are more than welcome to return the item to us for a full refund. However, there are a few rules we ask you to adhere to.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
In order for us to accept your return, we kindly ask you to enclose: your order ID, full name, name and quantity of the product you are returning, the platform in which the item was ordered on and if applicable, your username. This will allow us to process your return with the correct details.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Late or missing refunds (if applicable)
In the unlikely event that you haven’t received your refund yet, we ask you to kindly check your bank account again. We would then recommend contacting your credit card company; it may take some time before your refund is officially posted. Next, we recommend contacting your bank; we often find there is some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
In the unlikely event that your item arrives damaged, we would kindly ask that you email us alongside an image of the damaged item within 7 days of receiving the item. Once we receive the image we will look into the matter further and be in touch within 24 hours.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to office 205, 179-181 Diamond House, Lower Richmond Road, Surrey, TW9 4LN. Please note that we do not pay for an item to be posted back to us if the reason is personal preference.
Shipping & Costs:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over £20, we would recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we are unable to process a refund or exchange if we have not received the item back.